Customer Success Manager - Financial Software

Workday

London, United Kingdom
Not specified; not specified; not specified
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday

Job Summary

  • The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
  • Customer Success Managers serve as the liaison between Professional Services and Production teams, ensuring quality service and operational performance for enterprise-level support.
  • Workday offers a culture rooted in integrity and empathy, providing employees with trust to take risks and tools to grow within a Fortune 500 company.

Matching Summary

The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level relationship building
  • SaaS environment customer management

Nice-to-have

  • Project management experience with Workday HCM
  • Payroll or Financials domain expertise
  • Adoption planning experience
  • Webinar hosting capabilities
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • 3-5+ years in customer facing services role

Work Rights

Not specified

Tailored Resume

Cover Letter