The JB Hi-Fi Group offers a fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued
Job Summary
The JB Hi-Fi Group offers a fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
As the Home Services Coordinator, you will manage enquiries from multiple channels to support the operational requirements of the Installation program.
Benefits include competitive remuneration, fantastic discounts, paid parental leave, and access to wellbeing resources.
Matching Summary
The JB Hi-Fi Group offers a fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Skills & Requirements
Must-have
Manage Home Service enquiries
Handle customer escalations
Work with multiple systems
Rotating roster including weekends
Nice-to-have
Passionate and knowledgeable team
Fast paced and exciting environment
Embrace flexibility and hybrid models
Commitment to sustainability
Key Requirements
Customer Service experience
Microsoft Product Knowledge
Experience with legal framework requirements
Experience using Salesforce or workforce management system preferred
Knowledge of appliance and technology products preferred