Bilingual Associate, Life Service - Advice Centre

Royal Bank of Canada

Mississauga, Canada
Base: competitive pyy; bonus/equity: high-earning ...
Bilingual english and french communication
Client service and problem resolution
Policy information management
You will interact with clients over the phone, providing them with insurance answers related to their policy details and ensuring a positive client experience with every conversation

Job Summary

  • You will interact with clients over the phone, providing them with insurance answers related to their policy details and ensuring a positive client experience with every conversation.
  • The role offers a Total Rewards program including flexible benefits, work/life balance, career development programs, competitive pay, and high-earning potential.
  • RBC fosters an inclusive workplace based on shared values and supports employee growth through training, team support, and flexible work options.

Matching Summary

You will interact with clients over the phone, providing them with insurance answers related to their policy details and ensuring a positive client experience with every conversation.

Salary

Base: Competitive pay; Bonus/Equity: High-earning potential; Benefits: Flexible benefits and career development programs

Skills & Requirements

Must-have

  • Bilingual English and French communication
  • Client service and problem resolution
  • Policy information management
  • Multi-system navigation
  • Flexible shift availability
  • Confidential and quiet workspace

Nice-to-have

  • Knowledge of life and health insurance products
  • Call centre experience
  • Strong attention to detail
  • Time management and organizational skills
  • Professional and warm client interactions

Key Requirements

  • Bilingualism in English and French
  • Ability to work Monday to Friday 8 am to 8 pm EST
  • Must meet technological and confidentiality requirements

Work Rights

Not specified

Tailored Resume

Cover Letter