The Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim
Job Summary
The Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
The Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Skills & Requirements
Must-have
Investigating and gathering information
Managing inbound and outbound calls
Assisting workers and employers
Return to Work Act compliance
Nice-to-have
Fostering a learning culture
Celebrating diversity and inclusion
Supporting work/life balance
Key Requirements
Tertiary studies in business, law or allied health is advantageous