Associate, Payroll Client Services - Sat- Wed - Amer

Abt888inhibitor

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
Remote is seeking an Associate for Payroll Client Services, working from Saturday to Wednesday in the Americas, to support payroll inquiries and enhance customer experience. The ideal candidate should have experience in payroll customer service, be dedicated to exceeding client expectations, and possess strong communication skills

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

Remote is seeking an Associate for Payroll Client Services, working from Saturday to Wednesday in the Americas, to support payroll inquiries and enhance customer experience. The ideal candidate should have experience in payroll customer service, be dedicated to exceeding client expectations, and possess strong communication skills.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • advanced knowledge in specific jurisdictions
  • excellent problem-solving capabilities
  • superior written and verbal communication skills
  • experience with Zendesk, Slack, and Notion

Nice-to-have

  • energetic, curious, motivated and ambitious
  • keen interest in continually enhancing expertise
  • team-oriented environment
  • collaborative and supportive atmosphere

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience in customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter