Application Support Analyst (Oil/Energy Trading & Risk Management)

CORETRM PTE. LTD.

Singapore, Singapore
Not specified
Level 1 and level 2 support via email
Log support issues in tracking system
Monitor outstanding issues within sla
CoreTRM PTE. LTD. is seeking an Application Support Analyst to join their team in Singapore, focusing on providing support for their cloud-based Commodity/Energy Trading and Risk Management platform. Ideal candidates may be fresh graduates, with a preference for those who can thrive in a fast-paced environment, possess strong communication skills, and are willing to learn

Job Summary

  • CoreTRM is redefining the landscape of Commodity/Energy Trading and Risk Management with a modern cloud-based software platform.
  • The role involves providing Level 1 and Level 2 support to existing clients while ensuring issues are resolved within Service Level Agreements.
  • Fresh university and polytechnic graduates are welcomed to apply for this position in a dynamic, collaborative multinational team.

Matching Summary

Match Score: 75

CoreTRM PTE. LTD. is seeking an Application Support Analyst to join their team in Singapore, focusing on providing support for their cloud-based Commodity/Energy Trading and Risk Management platform. Ideal candidates may be fresh graduates, with a preference for those who can thrive in a fast-paced environment, possess strong communication skills, and are willing to learn.

Skills & Requirements

Must-have

  • Level 1 and Level 2 support via email
  • Log support issues in tracking system
  • Monitor outstanding issues within SLA
  • Perform ongoing configuration of support issues
  • Resolve or explain issues to client satisfaction
  • Provide after work hours phone stand-by support

Nice-to-have

  • Excellent communication and analytical skills
  • Ability to thrive in fast-paced environment
  • Understanding of oil trading helpful
  • IT knowledge/skills helpful but not required
  • Multinational diverse team experience

Key Requirements

  • Fresh university or polytechnic graduate status
  • Excellent communication skills
  • Analytical skills ability

Work Rights

Not specified

Tailored Resume

Cover Letter