Zillow Home Loans is seeking a Principal Service Designer to lead the design of customer experiences in the home financing journey. The role requires a blend of strategic leadership and hands-on execution, focusing on improving digital and operational services in a complex industry
Job Summary
This role sits at the intersection of service design, product strategy, and large-scale operational transformation within the home financing journey.
You will define long-term service vision, translate it into actionable design direction, and ensure alignment between customer needs, business goals, and operational constraints.
Working across product, engineering, sales, and operations, you will help reimagine end-to-end mortgage and financing experiences including AI-enabled transformation.
Matching Summary
Match Score: 85
Zillow Home Loans is seeking a Principal Service Designer to lead the design of customer experiences in the home financing journey. The role requires a blend of strategic leadership and hands-on execution, focusing on improving digital and operational services in a complex industry.