Manage and resolve tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat, in- person assistance and remote support technologies
Job Summary
Manage and resolve tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat, in- person assistance and remote support technologies.
Monitors and administers ServiceNow Tickets in queue and performs operational tasks to ensure successful performance of IT Service Systems.
Invesco offers competitive compensation, flexible hybrid work, comprehensive benefits including medical insurance and life insurance, and opportunities for career development.
Matching Summary
Manage and resolve tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat, in- person assistance and remote support technologies.
Skills & Requirements
Must-have
Tier 1 Service Desk support
IT Service Systems monitoring
Troubleshoot and escalate IT issues
24/7 rotational night shift and weekend work
Nice-to-have
Cooperate in a team environment
Professionalism and courtesy
Lifelong learner
Diverse backgrounds and perspectives
Key Requirements
Bachelor’s Degree in Information Technology Systems preferred
Knowledge of ITIL v4 preferred
Minimum three years of operational experience in an IT environment
Experience working in IT Service Desk/Helpdesk with calling experience preferred
Experience working on LAN admin/ServiceNow/Active Directory is a plus