Digital Journey Optimisation Manager, Integrated Channels

Communitybankws

Customer focus
Digital know-how
Analytics expertise
As a Digital Journey Optimisation Manager, you’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers

Job Summary

  • As a Digital Journey Optimisation Manager, you’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
  • You’ll own the optimisation roadmap and manage the day‑to‑day build, delivery and conversion of personalised initiatives across commbank.com.au , CommBank app and NetBank .
  • You’ll join the Know Your Customer (KYC) Squad, delivering targeted communications to drive refresh outcomes and address customer complaints related to KYC refresh.

Matching Summary

As a Digital Journey Optimisation Manager, you’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.

Skills & Requirements

Must-have

  • customer focus
  • digital know-how
  • analytics expertise
  • Adobe Target
  • AEP content management
  • RT-CDP audiences
  • Adobe Analytics

Nice-to-have

  • stakeholder management experience
  • exceptional communication
  • influencing and negotiation skills
  • passion for delivering exceptional digital customer experiences
  • curiosity for latest digital capabilities

Key Requirements

  • proven digital and stakeholder management experience
  • strong analytical skills
  • hands-on experience with conversion optimisation platforms
  • proven ability to identify new business opportunities

Work Rights

Not specified

Tailored Resume

Cover Letter