Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Primary location base pyy range: $113,800 usd - $1...
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Ai/ml or data-driven products/solutions
Talent acquisition transformation
Strategic customer success
** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI division, focusing on driving customer adoption and value realization in AI-powered Talent Acquisition workflows. The role involves strategic partnership with clients, leading customer engagements, and collaborating cross-functionally to enhance customer success while fostering a culture rooted in integrity and empathy. **

Job Summary

  • As a Specialized Customer Success Manager for Talent AI, you will be a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, lead proactive customer engagements, and use production usage data to assess adoption and maturity.
  • The role requires deep domain and product expertise to accelerate adoption and customer maturity, influencing retention, advocacy, and expansion within a specialized team focused on AI-powered Talent Acquisition workflows.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI division, focusing on driving customer adoption and value realization in AI-powered Talent Acquisition workflows. The role involves strategic partnership with clients, leading customer engagements, and collaborating cross-functionally to enhance customer success while fostering a culture rooted in integrity and empathy. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.

Skills & Requirements

Must-have

  • AI/ML or data-driven products/solutions
  • Talent Acquisition transformation
  • strategic Customer Success
  • customer-facing role
  • AI value realization

Nice-to-have

  • organizational change management
  • workflow redesign
  • bold ideas and genuine care
  • curious minds and courageous collaborators
  • sun-drenched optimism and drive

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or Human Resources experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter