Client Services Representative

CAE

Whippany, New Jersey, US
Base: $27.00 ph; bonus/equity: not specified; bene...
Onsite (whippany, new jersey)
Customer service requests
In-person, phone, and email interactions
Professional appearance
CAE is seeking a Client Services Representative to enhance customer satisfaction through proactive relationship management and efficient customer service support. The role requires strong communication skills and attention to detail, as the representative will interact directly with clients, including C-suite executives, to ensure a seamless training experience

Job Summary

  • Serve as the main point of contact for all customer service requests while maintaining a high level of professionalism.
  • Provide seamless support to clients, including C‑suite executives, through in‑person, phone, and email interactions.
  • Comprehensive medical, dental, vision, and EAP plans; 401(k) and employee stock purchase programs with CAE match; Generous paid time off.

Matching Summary

Match Score: 85

CAE is seeking a Client Services Representative to enhance customer satisfaction through proactive relationship management and efficient customer service support. The role requires strong communication skills and attention to detail, as the representative will interact directly with clients, including C-suite executives, to ensure a seamless training experience.

Salary

Base: $27.00 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, and EAP plans. 401(k) and employee stock purchase programs with CAE match. Generous paid time off, including parental leave and vacation. Company-paid life insurance, AD&D, short-term disability, and caregiver support. Voluntary benefits such as legal coverage, dependent life insurance, pet insurance, and FSAs. Programs supporting work-life balance and employee well-being.

Skills & Requirements

Must-have

  • Customer service requests
  • In-person, phone, and email interactions
  • Professional appearance
  • Apple products and iOS applications

Nice-to-have

  • Customer focused
  • Detail and process oriented
  • Leveraging internal relationships
  • Work-life balance and employee well-being

Key Requirements

  • High School diploma or equivalent
  • Strong integrity and ability to process sensitive data confidentially
  • Excellent verbal and written communication skills
  • High attention to detail and consistent professional demeanor
  • Ability to build rapport with clients and internal stakeholders
  • Effective listener with strong problem-solving and issue-resolution skills
  • Advanced experience with Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Comfortable supporting clients on Apple devices and iOS applications
  • NATA-approved fingerprinting
  • TSA approvals
  • Notary Public

Work Rights

E-Verify Program participation required

Tailored Resume

Cover Letter