Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Base: $95,000 - $142,600 usd (atlanta); + us locat...
Fully remote
3+ years customer-facing services experience
2+ years talent acquisition or hr experience
1+ years ai/ml or data-driven product experience
This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team

Job Summary

  • This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.
  • Candidates must possess a proven track record of leading complex strategic engagements with multiple stakeholders while influencing retention, advocacy, and expansion.
  • The position offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or with customers, combined with competitive compensation including bonus and stock grants.

Matching Summary

This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.

Salary

Base: $95,000 - $142,600 USD (Atlanta); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Workday Bonus Plan or role-specific commission/bonus plus annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR experience
  • 1+ years AI/ML or data-driven product experience
  • Strategic customer engagement management
  • Data-driven adoption and health metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in evolving incubation environments
  • Strong verbal and written communication skills
  • Ability to translate complex AI concepts
  • Collaborative mindset across multiple teams

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Ability to travel up to 15%
  • 3+ years in complex software or SaaS environment

Work Rights

Not specified

Tailored Resume

Cover Letter