Base: not specified; bonus/equity: annual performa...
Hybrid
Crm platform campaign execution
Multi-channel campaign execution
Customer journey execution
The role ensures customer journeys are executed accurately, compliantly and on time while maintaining excellent relationships with stakeholders across marketing, product, compliance and customer operations
Job Summary
The role ensures customer journeys are executed accurately, compliantly and on time while maintaining excellent relationships with stakeholders across marketing, product, compliance and customer operations.
Build, execute and optimise customer communication journeys using Braze - to high quality, on time and in line with the CRM Activation plan.
Our hybrid model offers a 'best of both worlds' approach, with colleagues spending at least 50% of their time in the office, offering real choice, flexibility, and a greater work-life balance.
Matching Summary
The role ensures customer journeys are executed accurately, compliantly and on time while maintaining excellent relationships with stakeholders across marketing, product, compliance and customer operations.
Salary
Base: Not specified; Bonus/Equity: Annual performance-based bonus; Benefits: 9% Private Pension, 50% off insurance, free breakdown cover, health/dental insurance, EV car scheme, generous holiday allowance, buy as you earn share scheme, employee discounts
Skills & Requirements
Must-have
CRM platform campaign execution
Multi-channel campaign execution
Customer journey execution
Data-driven customer communications
Braze platform experience preferred
Nice-to-have
Stakeholder management and communication
Continuous improvement of processes
Interpret campaign metrics and analysis
Organised and proactive project management
Key Requirements
Extensive CRM platform experience
Experience with regulated content and compliance workflows
Strong attention to detail and testing methodology