Quality Experience Analyst

Acquire Asia Pacific Pty

Manila, Philippines
Conduct regular quality audits
Analyze audit results for trends
Apply quality frameworks and scoring
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations

Job Summary

  • The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
  • This position involves conducting regular quality audits using agreed methodologies and analyzing results to identify risks and opportunities.
  • Candidates will partner with Operations to implement corrective actions and drive insight-led improvements.

Matching Summary

The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.

Skills & Requirements

Must-have

  • Conduct regular quality audits
  • Analyze audit results for trends
  • Apply quality frameworks and scoring

Nice-to-have

  • Drive continuous improvement initiatives
  • Partner with Operations leaders
  • Strong attention to detail

Key Requirements

  • Experience applying quality assurance standards
  • Ability to produce accurate reporting
  • Knowledge of operational excellence principles

Work Rights

Not specified

Tailored Resume

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