UOB is a leading bank in Asia with a global network spanning 19 countries and territories
Job Summary
UOB is a leading bank in Asia with a global network spanning 19 countries and territories.
The role involves handling incoming cases via Live Chat, Click to Call, and VIVR including service inquiries and complaints, as well as supporting digital bank enquiries and complaint resolution.
UOB is an equal opportunity employer committed to non-discrimination and provides accommodations during the recruitment process upon request.
Matching Summary
UOB is a leading bank in Asia with a global network spanning 19 countries and territories.
Skills & Requirements
Must-have
Live Chat customer support
Digital Banking enquiries handling
English language proficiency
Typing speed 35 wpm with 95% accuracy
24/7 shift rotation availability
Problem solving skills
Customer service experience
Nice-to-have
Interest in Digital Banking
Service oriented mindset
Ability to work under pressure
Team collaboration
Process and systems improvement
Key Requirements
Bachelor’s degree
5-10 years contact center experience preferred
Experience in banking or financial institutions
Criminal record check required
Ability to work 5 days per week with 2 non-consecutive days off