Help System Designer

Case Law Reporter

Manila, Philippines
Help content design and production
User-centered information design
Cross-functional collaboration
The Help System Designer will create, structure, and maintain in-product help materials, translating complex workflows into clear, concise, user-friendly content

Job Summary

  • The Help System Designer will create, structure, and maintain in-product help materials, translating complex workflows into clear, concise, user-friendly content.
  • This role involves applying user-centered design principles to information architecture and collaborating with Product Managers, UX Designers, and Customer Support.
  • The work directly enhances user experience by ensuring customers can easily find the information and guidance they need to confidently use LexisNexis products.

Matching Summary

The Help System Designer will create, structure, and maintain in-product help materials, translating complex workflows into clear, concise, user-friendly content.

Skills & Requirements

Must-have

  • Help content design and production
  • User-centered information design
  • Cross-functional collaboration
  • Quality and standards adherence
  • Data-driven improvements

Nice-to-have

  • Familiarity with user research insights
  • Knowledge of interactive help tools
  • Experience with SaaS workflows
  • Inclusive content design knowledge

Key Requirements

  • 2-4 years of experience
  • Strong portfolio
  • Understanding of UX principles
  • Excellent writing and organization skills
  • Ability to learn enterprise AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter