Director, Customer Care

vetshired.us

Omaha, NE, US
Base: $156,900.00 - $247,000.00; bonus/equity: not...
Hybrid
Customer experience management
Vendor management
Sap experience
The Director of Customer Care is responsible for transforming the Customer Care organization to enhance customer experience

Job Summary

  • The Director of Customer Care is responsible for transforming the Customer Care organization to enhance customer experience.
  • This role involves overseeing vendor partnerships and ensuring compliance and cost optimization.
  • The position requires strong leadership to develop a unified team and drive operational excellence.

Matching Summary

The Director of Customer Care is responsible for transforming the Customer Care organization to enhance customer experience.

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive package including healthcare and retirement

Skills & Requirements

Must-have

  • Customer Experience Management
  • Vendor Management
  • SAP Experience

Nice-to-have

  • Strategic Leadership Skills
  • Cross-Functional Collaboration
  • Team Development

Key Requirements

  • Bachelor’s Degree required
  • Minimum of 10 years of Customer Care experience
  • Minimum of 10 years of people management experience

Work Rights

Not specified

Tailored Resume

Cover Letter