The role involves ensuring the company delivers the highest standards of service by maximizing customer satisfaction and identifying new opportunities
Job Summary
The role involves ensuring the company delivers the highest standards of service by maximizing customer satisfaction and identifying new opportunities.
Responsibilities include handling enquiries, preparing quotations, processing shipments, and managing all required documentation for import and export operations.
The position requires building sustainable relationships with customers through open communication while resolving complaints and ensuring timely delivery of proof of deliveries.
Matching Summary
Match Score: 75
The role involves ensuring the company delivers the highest standards of service by maximizing customer satisfaction and identifying new opportunities.
Skills & Requirements
Must-have
Handle customer enquiries and quotations
Process shipment and transport requests
Manage import and export documentation
Coordinate local and international shipments
Resolve customer complaints effectively
Nice-to-have
Basic experience in sea or air shipment procedures
Strong organizational and follow-up skills
Ability to work under pressure in fast-paced environment
Positive customer mindset and team player attitude
Assistance with sales and marketing activities
Key Requirements
GCE O level, ITE certificate, or Diploma holder
At least 2 years of working experience in related field