Kbs Process Analyst (kone Business Services)

KONE Bulgaria

Bulgaria
Base: 1.600eur/gross; bonus/equity: not specified;...
Hybrid
Manage and resolve operational cases
Analyze root causes and quality insights
Coordinate communication between teams
Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation

Job Summary

  • Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation.
  • Coordinate communication and alignment between Frontline and Supply Line teams to ensure timely delivery of materials and smooth end‑to‑end process flow.
  • KONE offers opportunities to learn and grow, language courses, yearly performance bonus, performance awards, extra vacation days, team events, Multisport card, and a hybrid way of work.

Matching Summary

Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation.

Salary

Base: 1.600Eur/gross; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage and resolve operational cases
  • Analyze root causes and quality insights
  • Coordinate communication between teams
  • Validate and analyze case data using SAP, FIORI, Power BI, Power Apps
  • Review and approve invoices
  • Maintain and monitor Power BI dashboards
  • Lead regular alignment calls with stakeholders
  • Identify and drive continuous improvement initiatives

Nice-to-have

  • Collaborative, creative and supportive work environment
  • Passionate about safety, quality and innovation
  • Focus on creating an innovative and collaborative working culture
  • Sustainability is an integral part of our culture

Key Requirements

  • Excellent written and spoken English
  • Experience in operational, process-driven, or case-based work
  • Strong analytical skills
  • Ability to work confidently with multiple systems and data sources
  • Strong attention to detail
  • Ability to manage multiple tasks and meet deadlines
  • Intermediate Excel skills
  • Clear and practical communication style
  • Ability to collaborate effectively with stakeholders

Work Rights

Not specified

Tailored Resume

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