Senior Success Guide

Salesforce

Hyderabad, India
Marketing cloud expertise
Customer value realization
Proactive and reactive architecture
The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce

Job Summary

  • The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce.
  • Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce.

Skills & Requirements

Must-have

  • Marketing Cloud expertise
  • Customer value realization
  • Proactive and reactive architecture
  • Product and industry expertise
  • 1:1 success guidance
  • AI and automation support

Nice-to-have

  • Organized, agile, and passionate
  • Excellent presentation and communication
  • Strong technical skills
  • Thought leadership and knowledge sharing
  • Consultative and customer-focused approach

Key Requirements

  • 6-8 years overall experience
  • 4+ years Marketing Cloud ecosystem experience
  • Marketing Cloud developer experience
  • Troubleshoot customer implementation challenges
  • Marketing Cloud Engagement Consultant certification
  • Marketing Cloud Account Engagement Consultant certification
  • Working knowledge in Core Salesforce Products
  • Fluent English speaker
  • Direct 1:1 customer interaction experience
  • Ability to work in AMER shifts

Work Rights

Not specified

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