French Service Desk Agent

Atos SE

Cairo, EG
On-site
French language support
Troubleshoot technical issues
Customer interaction documentation
Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems

Job Summary

  • Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.
  • Document and track all customer interactions and resolutions accurately in the ticketing system.
  • Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.

Matching Summary

Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.

Skills & Requirements

Must-have

  • French language support
  • Troubleshoot technical issues
  • Customer interaction documentation
  • Incident management procedures
  • Adhere to SLAs and KPIs

Nice-to-have

  • Continuous skill development
  • Knowledge base improvement feedback
  • Cross-functional team collaboration

Key Requirements

  • Fluent in French and English
  • Previous customer support experience
  • Ability to work under pressure
  • Flexibility to work in shifts

Work Rights

Not specified

Tailored Resume

Cover Letter