Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge trends
Process optimization initiatives
Knowledge management system integration
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • analyze knowledge trends
  • process optimization initiatives
  • knowledge management system integration
  • AI/ML frameworks
  • process mapping and analysis tools
  • data analysis and visualization

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • adaptive and agile self-starter

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter