Customer Experience Consultant

Atos SE

Bezons, France
On-site
Customer journey mapping
Cx strategy and operating model
Data analysis and performance piloting
You will have a central role in piloting the end-to-end Customer Experience transformation, designing and deploying user-centric journeys

Job Summary

  • You will have a central role in piloting the end-to-end Customer Experience transformation, designing and deploying user-centric journeys.
  • Design, map, and optimize end-to-end customer journeys across all channels, identifying friction points and opportunities for delight.
  • Accompany the transition to customer-centric ways of working, fostering a culture of feedback and test & learn.

Matching Summary

You will have a central role in piloting the end-to-end Customer Experience transformation, designing and deploying user-centric journeys.

Skills & Requirements

Must-have

  • Customer Journey Mapping
  • CX strategy and operating model
  • Data analysis and performance piloting
  • Digital ecosystems knowledge
  • Agile project management methods

Nice-to-have

  • Loyalty programs experience
  • Partnership knowledge
  • Client community management

Key Requirements

  • 5+ years of professional experience
  • Degree from a top business/engineering school or equivalent
  • Fluent English (written and spoken)

Work Rights

Not specified

Tailored Resume

Cover Letter