This role is a rare opportunity to own the full customer lifecycle from implementation through expansion, leading a unified organization spanning Customer Success, Professional Services, and Support Services
Job Summary
This role is a rare opportunity to own the full customer lifecycle from implementation through expansion, leading a unified organization spanning Customer Success, Professional Services, and Support Services.
The leader will be the single accountable executive for customer outcomes, services growth, and AI adoption at scale, operating with significant autonomy and influence.
Key responsibilities include driving GRR and net retention, overseeing professional services delivery and commercial performance, leading a high-performing support organization, and owning AI consumption as a strategic KPI.
Matching Summary
This role is a rare opportunity to own the full customer lifecycle from implementation through expansion, leading a unified organization spanning Customer Success, Professional Services, and Support Services.
Salary
Base: $185,200 - $333,400; Bonus/Equity: equity (when applicable), variable/incentive compensation; Benefits: health plans, 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, family leave programs
Skills & Requirements
Must-have
Customer lifecycle ownership
Customer outcomes and services growth
AI adoption at scale
GRR and net retention accountability
Professional services delivery and commercial performance
High-performing support organization
AI consumption strategic KPI
Nice-to-have
Transformational leadership
General manager mindset
Builder of operating systems
Data-driven and commercially sharp
Executive presence and influence
High accountability culture
Key Requirements
15+ years in post-sales leadership
5+ years managing multi-functional teams
SaaS or enterprise software experience
Experience with consumption/usage-based revenue models