Technical Product Support (tps) Engineer Iii - (e3) - Ddp
Applied Materials Inc
Bangalore, India
Not specified; not specified; benefits: health + w...
Technical support for customer escalations
Fleet performance metrics analysis
System installation and calibration
The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance
Job Summary
The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance.
Responsibilities include providing Alpha and Beta site support for new hardware, software, and process designs in-house or on customer tools.
The position requires generating and presenting system performance data including MTBF, MTBI, and availability metrics while supporting field engineers.
Matching Summary
The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance.
Salary
Not specified; Not specified; Benefits: Health and wellbeing programs, personal and professional growth support
Skills & Requirements
Must-have
technical support for customer escalations
fleet performance metrics analysis
system installation and calibration
ECO review and implementation
MTBF and availability reporting
Nice-to-have
ability to present at customer level
experience with new hardware testing
collaborative team environment
strong problem-solving skills
Key Requirements
conceptual and practical expertise in own discipline