Base: $27.29 - $39.58; bonus/equity: not specified...
Not specified (assumed in-office presence based on job location).
End-user computing system support
Incident and request ticket management
Standard troubleshooting procedures
The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service, routine troubleshooting, and adherence to ITIL processes while fostering technical skill development
Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems and applications while resolving routine issues.
This role requires following ITIL-aligned processes for incident, request, and change activities to sustain JAX IT Support Excellence.
Candidates must possess basic knowledge of operating systems like Windows and macOS along with effective communication skills.
Matching Summary
Match Score: 75
The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service, routine troubleshooting, and adherence to ITIL processes while fostering technical skill development.
Salary
Base: $27.29 - $39.58; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
End-user computing system support
Incident and request ticket management
Standard troubleshooting procedures
Operating system knowledge Windows macOS
Documentation of work performed
Nice-to-have
Strong customer service commitment
Collaboration with senior team members
Experience with ITSM platforms
Ongoing technical learning mindset
Hardware and peripheral handling experience
Key Requirements
High School Diploma or GED required
One to three years of technical support experience
CompTIA ITF+ or CompTIA A+ certification preferred
Associate's degree in IT or related field preferred