The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise
Job Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
This role offers the opportunity to design and scale Enterprise Services that unlock value, improve customer experience, and enable transformation through collaboration, governance, and continuous improvement.
AstraZeneca is committed to an inclusive culture that champions diversity and lifelong learning, balancing in-person work with individual flexibility.
Matching Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
Skills & Requirements
Must-have
Global Business Services leadership
Service management and governance
Digital enablement and AI transformation
Stakeholder management with senior leaders
Financial management and budgeting
Continuous improvement and Lean/Agile practices
Nice-to-have
Customer experience and design thinking
Cross-functional collaboration
Talent management and succession planning
Risk, control and compliance frameworks
Data analytics driven decision making
Key Requirements
Extensive experience leading multi-disciplinary Global Business Services
Experience transforming services in complex global environments
Experience managing shared services with legal or compliance requirements
Strong stakeholder management skills
Experience with digital and AI assisted transformations
Strategic thinking and commercial acumen
Knowledge of ERP, ITSM, RPA/IPA, and AI automation tools