HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED
Bengaluru, Karnataka, India
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5 years it support experience
2 years team leadership experience
Servicenow platform management
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Hitachi Energy Technology Services is seeking an Onsite Technology Support Team Leader in Bengaluru, India. This role involves overseeing OSS specialists, managing incidents, and ensuring effective communication and resource management within the team.
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Job Summary
The role involves supervising OSS specialists and managing the induction processes for new hires across various locations.
You will act as a Single Point of Contact to liaise with other groups and resolve complex incidents within the incident management process.
Responsibilities include monitoring workload, adjusting resource allocation, and providing monthly performance summaries with KPIs.
Matching Summary
Match Score: 75
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Hitachi Energy Technology Services is seeking an Onsite Technology Support Team Leader in Bengaluru, India. This role involves overseeing OSS specialists, managing incidents, and ensuring effective communication and resource management within the team.
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Skills & Requirements
Must-have
5 years IT support experience
2 years team leadership experience
ServiceNow platform management
OSS incident resolution
Resource planning and scheduling
Nice-to-have
Process improvement expertise
Strong customer service orientation
Excellent written communication skills
Local language proficiency
Technical knowledge article creation
Key Requirements
Bachelor's degree in IT or apprenticeship
Valid ITIL certification required
Must have 5 years professional IT support experience
Minimum 2 years leading teams of at least 5 individuals
Legal authorization to work in India (no sponsorship)