Job Summary

• Manages contact center operations and supports new initiatives by interpreting standard reports, tracking key performance metrics, and making necessary adjustments.
• Oversees the effective implementation of daily staffing plans and scheduling adherence for the shift, partnering with workflows and managing site operations during lean staffing periods.
• Supports teamwork and collaboration by assigning and directing work, communicating performance requirements, providing guidance and coaching, and monitoring performance.

Matching Summary

Salary

Base: $28.00 - $42.00; Bonus/Equity: annual or quarterly performance bonuses; Benefits: medical, vision, dental, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, Live Better U education benefit

Skills & Requirements

Key Requirements

• 1 year's experience in retail
• 1 year's experience in contact center operations
• Supervisory experience

Work Rights