Customer Service Manager Benelux & Switzerland & Uk

Wilhelmsen Ships Service (WSS)

Rotterdam, Netherlands
Hybrid
Customer service performance
Sales strategies execution
Order handling
You will have overall responsibility for Customer Service performance across Benelux, the UK and Switzerland

Job Summary

  • You will have overall responsibility for Customer Service performance across Benelux, the UK and Switzerland.
  • Your focus will be to lead, develop and motivate your team, while ensuring excellent service delivery and strong commercial results.
  • At Wilhelmsen, you will join a global, innovative maritime company where your contribution truly matters.

Matching Summary

You will have overall responsibility for Customer Service performance across Benelux, the UK and Switzerland.

Skills & Requirements

Must-have

  • Customer service performance
  • Sales strategies execution
  • Order handling
  • KPI monitoring
  • Customer relationship building

Nice-to-have

  • Inspiring people leader
  • Commercial mindset
  • Passion for customer experience
  • Maritime industry experience
  • Systematic and organized approach

Key Requirements

  • Bachelor’s degree or similar
  • 5+ years managerial experience
  • Excellent English command
  • Analytical skills and digital literacy

Work Rights

Not specified

Tailored Resume

Cover Letter