Implementation Specialist

FirmPilot

Miami, FL, United States
$100,000 - $115,000 py
Hybrid (occasional travel to headquarters)
Client onboarding experience
Platform setup and deployment
Ongoing client support
FirmPilot is seeking an Implementation Specialist to manage client onboarding and ensure long-term success with their growth platform tailored for law firms. The ideal candidate should thrive in a fast-paced environment, possess strong technical and communication skills, and have experience in client onboarding or technical account management

Job Summary

  • Own the client onboarding experience from post-sale handoff through full deployment and ongoing platform success.
  • Customize marketing automation flows, contact integrations, domain settings, and conversion tracking based on client needs.
  • Offer post-onboarding support to ensure continued success, including proactive check-ins, minor adjustments, and troubleshooting.

Matching Summary

Match Score: 85

FirmPilot is seeking an Implementation Specialist to manage client onboarding and ensure long-term success with their growth platform tailored for law firms. The ideal candidate should thrive in a fast-paced environment, possess strong technical and communication skills, and have experience in client onboarding or technical account management.

Salary

$100,000 - $115,000

Skills & Requirements

Must-have

  • client onboarding experience
  • platform setup and deployment
  • ongoing client support
  • technical execution
  • cross-functional collaboration

Nice-to-have

  • startup environment experience
  • legal industry understanding
  • basic HTML skills
  • Google Analytics exposure
  • WordPress CMS experience

Key Requirements

  • 4+ years of experience in implementation, client onboarding, or technical account management
  • Strong organizational skills
  • Comfort working across cross-functional teams
  • Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
  • Client-first mindset
  • Solution-oriented under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter