Lm185: Premier Customer Care Representative Senior
FedEx
Cuautitlán, Mexico
3 years related experience
Toeic exam score minimum 600 points
Fluency in local language and english
This role involves supporting FedEx's Strategic Business and Top Tier Enterprise Global and Regional Customers with outstanding service delivery
Job Summary
This role involves supporting FedEx's Strategic Business and Top Tier Enterprise Global and Regional Customers with outstanding service delivery.
The position requires performing root cause analysis, data analytics across multi-regional operations, and implementing robust solutions for complex situations.
Candidates must demonstrate strong interpersonal skills, problem-solving abilities, and the capacity to educate customers on FedEx products and regulatory requirements.
Matching Summary
This role involves supporting FedEx's Strategic Business and Top Tier Enterprise Global and Regional Customers with outstanding service delivery.
Skills & Requirements
Must-have
3 years related experience
TOEIC exam score minimum 600 points
Fluency in local language and English
Nice-to-have
High school diploma with some college preferred
Microsoft Office and PC skills
Experience in Life Sciences or Aviation sectors
Key Requirements
Three (3) years of related experience
TOEIC exam result with minimum 600 points
Spoken and written fluency in English and local language