Strategic Customer Success Manager, Emea

Ashby

Remote, EMEA
Base: not specified; bonus/equity: stock options w...
**
5+ years b2b saas experience
Enterprise customer portfolio management
Complex configurable product expertise
** Ashby is seeking a Strategic Customer Success Manager for their EMEA region, focusing on enhancing customer experience for enterprise clients. The ideal candidate should possess significant B2B SaaS experience, particularly with complex products, and demonstrate strong communication and relationship-building skills. **

Job Summary

  • This role involves partnering with Ashby's largest and most complex enterprise customers to drive product adoption and long-term value.
  • The team focuses on a strategic book of approximately 20 high-value accounts exceeding $2 million in total ARR.
  • Employees receive benefits including unlimited PTO, twelve weeks of paid family leave, and a $100 monthly education budget.

Matching Summary

Match Score: 75

** Ashby is seeking a Strategic Customer Success Manager for their EMEA region, focusing on enhancing customer experience for enterprise clients. The ideal candidate should possess significant B2B SaaS experience, particularly with complex products, and demonstrate strong communication and relationship-building skills. **

Salary

Base: Not specified; Bonus/Equity: Stock options with 10-year exercise window; Benefits: Unlimited PTO, family leave, equipment budget

Skills & Requirements

Must-have

  • 5+ years B2B SaaS experience
  • Enterprise customer portfolio management
  • Complex configurable product expertise
  • Cross-functional stakeholder alignment
  • Product adoption and enablement strategy

Nice-to-have

  • Prior recruiting or hiring manager background
  • Strong data-driven decision making skills
  • Detail-oriented communication style
  • Experience shaping new market segments
  • Active listening and internal advocacy

Key Requirements

  • At least five years of customer success experience
  • Proven track record with enterprise B2B SaaS clients
  • Ability to manage complex, configurable software products

Work Rights

Not specified

Tailored Resume

Cover Letter