Job Summary

• The Customer Relationship Manager is responsible for leading a 24/7 transportation control tower supporting time‑critical, high‑value, and mission‑critical logistics operations.
• This role owns real‑time visibility, proactive exception management, and orchestration across multimodal transportation networks to ensure on‑time, compliant, and customer‑aligned execution.
• Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Matching Summary

Salary

Base: $85,440 - $138,840 per year; Bonus/Equity: Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs; Benefits: Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Skills & Requirements

Key Requirements

• 8+ years of progressive experience in transportation operations
• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field (or equivalent experience)
• Demonstrated experience leading real-time operations
• Strong crisis management and escalation leadership capabilities
• Proven ability to lead cross-functional teams

Work Rights