Onboarding Coach - Guest Experience

Cloudbeds

Mexico, Mexico
Remote (latam)
3+ years 5-star hospitality experience
Revenue management principles expertise
Translate ai concepts to business terms
Cloudbeds is seeking an Onboarding Coach for their Guest Experience team, focused on implementing their messaging platform, Whistle, for clients in the hospitality industry. The ideal candidate will have a background in hospitality or SaaS, strong communication skills, and a customer-centric approach

Job Summary

  • The role involves facilitating client onboarding, training, and ongoing support via video, phone, and email to implement the Whistle messaging platform.
  • Candidates must possess deep expertise in Revenue Management principles including RMS, dynamic pricing, demand forecasting, RevPAR, ADR, and Occupancy.
  • The company offers remote work flexibility, monthly wellness Fridays, full paid parental leave, and a home office stipend based on country of residency.

Matching Summary

Match Score: 85

Cloudbeds is seeking an Onboarding Coach for their Guest Experience team, focused on implementing their messaging platform, Whistle, for clients in the hospitality industry. The ideal candidate will have a background in hospitality or SaaS, strong communication skills, and a customer-centric approach.

Skills & Requirements

Must-have

  • 3+ years 5-star hospitality experience
  • Revenue Management principles expertise
  • Translate AI concepts to business terms
  • Exceptional communication with empathy
  • Manage multiple projects simultaneously

Nice-to-have

  • CRM/Email Marketing platform familiarity
  • Project Management certification
  • Spanish language fluency
  • Collaborative team environment
  • Proactive management skills

Key Requirements

  • Over 3 years of 5-star hospitality experience
  • Professional fluency in English required
  • Professional fluency in Spanish preferred
  • Experience in customer-facing SaaS roles
  • Deep understanding of Revenue Intelligence

Work Rights

Not specified

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