Sr Associate Technical Support Engineer-paradox

First5association

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Troubleshoot account configurations, apis, job feeds
Write and execute sql queries
Configure client sso, sftp, and ssh
** The Sr Associate Technical Support Engineer position at First5association focuses on providing exceptional customer support and troubleshooting complex technical issues within an AI-driven platform. The ideal candidate will possess relevant technical skills and a collaborative mindset within a culture that values empathy, integrity, and innovation. **

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** The Sr Associate Technical Support Engineer position at First5association focuses on providing exceptional customer support and troubleshooting complex technical issues within an AI-driven platform. The ideal candidate will possess relevant technical skills and a collaborative mindset within a culture that values empathy, integrity, and innovation. **

Skills & Requirements

Must-have

  • Troubleshoot account configurations, APIs, Job Feeds
  • Write and execute SQL queries
  • Configure client SSO, sFTP, and SSH
  • Partner with Product Managers and Development
  • Maintain internal Technical Documentation

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Knowledge-sharing to internal team members

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years of experience validating XML, JSON, and CSV formats
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years of experience focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter