Banamex | Distrito Zamora | Volante Foraneo | Zacapu
Citi Handlowy
Not specified
2 to 4 years relevant experience
Customer service or call center background
Point of sale (pos) terminal operation
Citi Handlowy is seeking a Customer Service and Sales Specialist for their Zacapu location to provide customer support via phone and email, resolve inquiries, and identify cross-selling opportunities. The role requires 2-4 years of relevant experience, preferably in customer service, and a high school diploma or equivalent
Job Summary
The role is responsible for resolving customer inquiries via phone and email while identifying cross-selling opportunities.
Employees must process transactions using Point of Sale terminals, IVR systems, and VeriFone devices for various providers.
The position requires evaluating commercial risks and ensuring strict compliance with Citigroup policies and regulations.
Matching Summary
Match Score: 75
Citi Handlowy is seeking a Customer Service and Sales Specialist for their Zacapu location to provide customer support via phone and email, resolve inquiries, and identify cross-selling opportunities. The role requires 2-4 years of relevant experience, preferably in customer service, and a high school diploma or equivalent.
Skills & Requirements
Must-have
2 to 4 years relevant experience
Customer service or call center background
Point of Sale (POS) terminal operation
Interactive Voice Response (IVR) systems
VeriFone system usage
Sales Assist configuration skills
Credit application assistance
Nice-to-have
Retail commerce experience
Internal relationship building
Ethical judgment in business decisions
Cross-selling opportunity identification
Provider data management skills
Key Requirements
High school diploma or equivalent
2 to 4 years of relevant experience
Experience in customer service centers or retail
Ability to build relationships with internal and external clients