Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping with lean six sigma methodologies
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • Candidates will collaborate with technical teams to integrate knowledge management systems with other platforms for better AI solution effectiveness.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter spent in the office or field.

Matching Summary

The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • Process mapping with Lean Six Sigma methodologies
  • SQL and data visualization tool proficiency
  • Experience with digital support technologies

Nice-to-have

  • AI chatbot and automated systems experience
  • Strong written and verbal communication skills
  • Adaptable self-starter in high-growth environment
  • Collaborative cross-functional team player
  • Curious mind with sun-drenched optimism

Key Requirements

  • Bachelor's degree in related field
  • KCS and Lean Six Sigma certification desirable
  • 2+ years SQL and data visualization experience

Work Rights

Not specified

Tailored Resume

Cover Letter