The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards
Job Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
Responsibilities include monitoring, evaluating, and auditing customer interactions, reporting results to stakeholders, and participating in calibration sessions to ensure scoring consistency.
The role requires a Bachelor's Degree in a related field with less than one year of relevant experience preferred, proficiency in Microsoft Office, and the ability to multitask and meet timelines.
Matching Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
Skills & Requirements
Must-have
monitoring and evaluating calls
customer contact methods evaluation
reporting evaluation results
participate in calibration sessions
maintain program knowledge base
Nice-to-have
contribute to program improvements
detail-oriented
effective communication skills
Key Requirements
less than one year of relevant experience preferred