center manager

NK EDU (WESTGATE) PTE. LTD.

Singapore
Manage center operations and kpis
Develop curriculum and programs
Lead staff recruitment and training
The role involves creating and organizing curriculum while managing day-to-day center operations to meet or exceed all KPIs

Job Summary

  • The role involves creating and organizing curriculum while managing day-to-day center operations to meet or exceed all KPIs.
  • Candidates will lead the recruitment, training, and professional development of staff across all levels of the contact centre operation.
  • Responsibilities include driving student recruitment, sales, and marketing efforts while ensuring high quality customer interactions and compliance.

Matching Summary

Match Score: 85

The role involves creating and organizing curriculum while managing day-to-day center operations to meet or exceed all KPIs.

Skills & Requirements

Must-have

  • Manage center operations and KPIs
  • Develop curriculum and programs
  • Lead staff recruitment and training
  • Oversee customer contact processes
  • Drive sales and marketing initiatives
  • Utilize Telephony CRM and WFM tools

Nice-to-have

  • Strategic planning for center growth
  • Continuous improvement mindset
  • Voice of the customer advocacy
  • Cross-company collaboration skills
  • Innovative technology adoption

Key Requirements

  • Experience in education center management
  • Proven track record in customer service leadership
  • Knowledge of Telephony, CRM, and WFM systems
  • Strong background in staff coaching and development
  • Ability to manage budgets and resource planning

Work Rights

Not specified

Tailored Resume

Cover Letter