Respond to IT service tickets using documented procedures and supervision, assist with workstation setups, and perform basic AV checks
Job Summary
Respond to IT service tickets using documented procedures and supervision, assist with workstation setups, and perform basic AV checks.
Independently manage onsite IT support at single-person or lead-assigned locations, serving as the primary contact for end-user technical needs.
Provide onsite and remote technical support for end users, troubleshoot and resolve common hardware and software issues, and deliver a high-quality, customer-focused service experience.
Matching Summary
Respond to IT service tickets using documented procedures and supervision, assist with workstation setups, and perform basic AV checks.