Aog Structure End To End Leader - Customer Care Centre (m/f)

Airbus Commercial Aircraft

Toulouse, France
On-site
24/7 technical support
Urgent in-service requests
Customer recommendations
Airbus Commercial Aircraft is seeking an AOG Structure End to End Leader to join their Customer Care Centre Operations in Toulouse, France. This role involves providing 24/7 technical support for urgent situations faced by worldwide customers and requires strong knowledge of Airbus aircraft structures and customer-facing experience

Job Summary

  • You will be accountable for the delivery of End to End solutions in urgent situations experienced by worldwide Airbus customers.
  • At Airbus, we support you to work, connect and collaborate more easily and flexibly.
  • You will evolve in a unique environment, within the Customer Care Centre Operations (Airbus AOG Technical Centre - AIRTAC), where we provide 24/7 technical support to our worldwide customers.

Matching Summary

Match Score: 85

Airbus Commercial Aircraft is seeking an AOG Structure End to End Leader to join their Customer Care Centre Operations in Toulouse, France. This role involves providing 24/7 technical support for urgent situations faced by worldwide customers and requires strong knowledge of Airbus aircraft structures and customer-facing experience.

Skills & Requirements

Must-have

  • 24/7 technical support
  • urgent in-service requests
  • customer recommendations
  • compliance with Airworthiness regulations
  • manage workload
  • communication with customer

Nice-to-have

  • multidisciplinary approach
  • Return-on-Experience principles
  • airline immersions/exchanges

Key Requirements

  • Proven experience in customer-facing roles
  • Strong knowledge of Airbus Aircraft structure
  • Understanding of customers’ operational constraints
  • Ability to work in a challenging environment
  • Ability to work in a 24/7 shift pattern
  • Negotiation Level English

Work Rights

Not specified

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