Contact Center Professional - Multilingual

ING

Manila, Philippines
On-site
Multilingual client interaction
Process customer requests
End-to-end complaint resolution
ING is seeking a multilingual Contact Center Professional in Manila to provide comprehensive support to clients across various communication channels. The ideal candidate will handle customer inquiries related to banking products, ensuring compliance with regulations while maintaining high service standards

Job Summary

  • Provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.
  • Interact with ING’s clients through chat (live or otherwise), voice or video calls, email, messaging, and other communication channels, as may be assigned.
  • Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Matching Summary

Match Score: 85

ING is seeking a multilingual Contact Center Professional in Manila to provide comprehensive support to clients across various communication channels. The ideal candidate will handle customer inquiries related to banking products, ensuring compliance with regulations while maintaining high service standards.

Skills & Requirements

Must-have

  • multilingual client interaction
  • process customer requests
  • end-to-end complaint resolution
  • adhere to risk and compliance

Nice-to-have

  • proactive cross-skilling initiatives
  • flexible and agile channel switching
  • build partnerships collaboratively
  • take on new opportunities with enthusiasm

Key Requirements

  • Fixed term employment

Work Rights

Not specified

Tailored Resume

Cover Letter