Job Summary

• The Manager, HDES Ops Support leads strategic operational planning and oversees Regional Communication Administrators (RCAs) who support scheduling, dispatch, exception management, and cross-functional coordination across HDES.
• This role ensures consistent operational execution across regions, alignment with service expectations, and seamless support of technicians across the U.S. and Canada.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.

Matching Summary

Skills & Requirements

Key Requirements

• 5 years of work experience
• Bachelor's degree or equivalent
• 3 years retail experience or process management
• PMI certification preferred

Work Rights