Customer Services Specialist

Caterpillar Inc.

Santa María, ,
**
Data gathering & analysis tools
Identify machine issues
Troubleshooting experience
** Caterpillar Inc. is seeking a Customer Services Specialist for their Santa María location, focusing on condition monitoring of mining and construction equipment. The ideal candidate should possess foundational engineering experience, strong communication skills, and a customer service orientation. **

Job Summary

  • Your Work Shapes the World at Caterpillar Inc., joining a global team who cares about the work and each other.
  • The Condition Monitoring Advisor role supports Fleet Managers and/or Dealers to increase machine availability, decrease total cost of ownership, and minimize unexpected downtime.
  • This position requires monitoring machine health using condition monitoring elements, providing equipment recommendations, and preparing health reports for customers and dealers.

Matching Summary

Match Score: 75

** Caterpillar Inc. is seeking a Customer Services Specialist for their Santa María location, focusing on condition monitoring of mining and construction equipment. The ideal candidate should possess foundational engineering experience, strong communication skills, and a customer service orientation. **

Skills & Requirements

Must-have

  • Data Gathering & Analysis tools
  • Identify machine issues
  • Troubleshooting experience
  • Service Excellence concepts
  • Effective Communications skills
  • Relationship Management skills

Nice-to-have

  • Familiarity with Caterpillar products
  • Product Link Elite knowledge
  • VIMS knowledge
  • Collaborative skills
  • Empathy and assertiveness

Key Requirements

  • Mechanical Engineer, Electrical Engineer, Mining Engineer or related engineering degree
  • Bilingual (English)
  • Foundational experience with mining or construction equipment
  • Requires traveling up to 20% domestic and internationally
  • Valid VISA required

Work Rights

Not specified

Tailored Resume

Cover Letter