Senior Customer Care Representative

Terminix

Fully remote
Inbound and outbound customer contacts
Omnichannel approach
Computerized system for customer needs
This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships

Job Summary

  • This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships.
  • Provide a high-quality service experience that generates creative lead and direct selling opportunities.
  • We offer competitive pay and many of our roles offer performance incentives.

Matching Summary

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships.

Skills & Requirements

Must-have

  • Inbound and outbound customer contacts
  • Omnichannel approach
  • Computerized system for customer needs
  • Excellent verbal communication skills
  • Ability to overcome objections

Nice-to-have

  • Promotes new products/services
  • Cultivates and maintains customer relationships
  • Private home office/workspace
  • Broadband internet connection

Key Requirements

  • 1-2 years of customer service experience
  • 1-2 years of phone sales experience
  • Ability to use a computer
  • Basic knowledge of Microsoft Word, Excel, and Windows
  • Ability to type 25 wpm

Work Rights

Not specified

Tailored Resume

Cover Letter