Analista De Quejas

Tigo Com Pa

Panama
Not specified (assumed to be hybrid based on role nature).
Customer retention and loyalty
Nps survey management
Proactive and reactive campaigns
Tigo Com Pa is seeking an "Analista De Quejas" to manage customer feedback and enhance client satisfaction through proactive and reactive campaigns. The role focuses on improving customer loyalty, resolving complaints, and communicating effectively about changes impacting clients

Job Summary

  • Manage and execute the attention of detractor customers resulting from NPS surveys through the close-the-loop process, resolving assigned cases and managing loyalty.
  • Execute proactive and reactive campaigns to customers via digital and/or telephone channels with the objective of increasing value, retaining and retaining selected customers for these campaigns.
  • Support training processes for customer service channels in knowledge related to residential services.

Matching Summary

Match Score: 85

Tigo Com Pa is seeking an "Analista De Quejas" to manage customer feedback and enhance client satisfaction through proactive and reactive campaigns. The role focuses on improving customer loyalty, resolving complaints, and communicating effectively about changes impacting clients.

Skills & Requirements

Must-have

  • Customer retention and loyalty
  • NPS survey management
  • Proactive and reactive campaigns
  • Customer experience analysis
  • High-value customer management
  • Commercial and process change communication

Nice-to-have

  • Innovation and change agents
  • Customer-centric approach
  • Professional development networks
  • Agile and disciplined work ethic
  • Digital lifestyle promotion

Key Requirements

  • SOX controls execution
  • Compliance activities

Work Rights

Not specified

Tailored Resume

Cover Letter