Customer Experience Trainer

Chubb Fire & Security

Blackburn, BB1 2PR, United Kingdom
Competitive rate; not specified; 25 days holiday, ...
Onsite
Customer experience training programs
Modern instructional design approaches
Digital learning tools
Chubb Fire & Security has an opportunity for a Customer Experience Trainer to join their Customer Excellence Team

Job Summary

  • Chubb Fire & Security has an opportunity for a Customer Experience Trainer to join their Customer Excellence Team.
  • The role involves designing and delivering engaging induction and development programmes, coaching teammates, and aligning training to service standards and KPIs.
  • The company offers a competitive salary, 25 days holiday, company pension, life assurance, and a strong focus on employee development and wellbeing.

Matching Summary

Chubb Fire & Security has an opportunity for a Customer Experience Trainer to join their Customer Excellence Team.

Salary

Competitive rate; Not specified; 25 days holiday, plus bank holidays, Free Onsite Parking, Cycle to Work Scheme, Employee Referral Scheme (£1000), Company Pension Scheme, Life Assurance (4 x Basic Salary), Employee Scholarship Scheme, Central Benefits Platform, Health & Wellbeing Resources, Bravo Awards

Skills & Requirements

Must-have

  • Customer experience training programs
  • Modern instructional design approaches
  • Digital learning tools
  • Skills assessments and coaching
  • Performance observations
  • Data-driven insights
  • Training effectiveness evaluation

Nice-to-have

  • People first culture
  • Continuous development and innovation
  • Leadership development focus
  • Employee scholarship scheme
  • Diversity, Equity, and Inclusion

Key Requirements

  • Extensive experience in training design, facilitation, and capability development
  • Proven track record in modernising training through digital platforms
  • Strong understanding of customer experience principles
  • Ability to translate strategic goals into practical training frameworks
  • Analytical mindset with ability to interpret training data
  • Experience in transformation or organisational change programs
  • Professional training or coaching qualifications

Work Rights

Not specified

Tailored Resume

Cover Letter