Senior Fraud Operations Analyst

U.S. Bank

Handle inbound calls
Review account activity for fraud
Investigate complex fraud cases
In this role, you’ll handle complex situations involving both first- and third-party fraud, including CIP (Customer Identification), KYC (Know Your Customer), TPF (Third Party Fraud), and FPF (First Party Fraud) across credit and deposit products

Job Summary

  • In this role, you’ll handle complex situations involving both first- and third-party fraud, including CIP (Customer Identification), KYC (Know Your Customer), TPF (Third Party Fraud), and FPF (First Party Fraud) across credit and deposit products.
  • Providing outstanding service to all callers—customers and non-customers alike—is essential.
  • We offer a market-competitive compensation package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

Matching Summary

In this role, you’ll handle complex situations involving both first- and third-party fraud, including CIP (Customer Identification), KYC (Know Your Customer), TPF (Third Party Fraud), and FPF (First Party Fraud) across credit and deposit products.

Skills & Requirements

Must-have

  • Handle inbound calls
  • Review account activity for fraud
  • Investigate complex fraud cases
  • Secure accounts by applying restrictions
  • Identify emerging fraud trends
  • Excellent English (written and spoken - C1)

Nice-to-have

  • Spanish fluency is a plus
  • Willingness to contact customers
  • Risk-mitigating decisions
  • Strong time management skills
  • Fast-paced, SLA-driven environment

Key Requirements

  • Relevant work experience
  • Ability to make risk-mitigating decisions
  • Strong time management skills

Work Rights

Not specified

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