User Support - On-site Technical Support (cantonese & English Speaker) - Hong Kong

Bloomberg LP

Hong Kong, Hong Kong
On-site
5+ years it support experience at large enterprise
Pc hardware and software troubleshooting
Lan/wan and tcp/ip networking knowledge
The role involves providing 24/7 on-site technical solutions for internal and external customers across a dynamic financial environment

Job Summary

  • The role involves providing 24/7 on-site technical solutions for internal and external customers across a dynamic financial environment.
  • Candidates must possess over five years of experience in both IT support and data center operations including server mounting and structured cabling.
  • The team operates as a one-stop shop that resolves issues completely before leaving the site, requiring strong customer service under pressure.

Matching Summary

Match Score: 85

The role involves providing 24/7 on-site technical solutions for internal and external customers across a dynamic financial environment.

Skills & Requirements

Must-have

  • 5+ years IT support experience at large enterprise
  • PC hardware and software troubleshooting
  • LAN/WAN and TCP/IP networking knowledge
  • Data center operations with cabling and patching
  • Strong verbal and written English skills
  • Strong verbal and written Cantonese skills

Nice-to-have

  • Programming knowledge
  • Experience coordinating office moves or equipment roll-outs
  • Commercial acumen in fast-paced environments
  • Willingness to travel to customer sites
  • Flexible coverage for evening and weekend work

Key Requirements

  • 5+ years IT support experience
  • 5+ years data center operations experience
  • Bilingual: English and Cantonese
  • Willingness to travel and work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter